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Announcements
Reference Docs

2020 Advertising Rate Card
Dear Valued Vendor:

The 2020 Advertising Rate Card, comprised from various marketing avenues, is now available. The marketing teams look forward to supporting your initiatives and marketing campaigns.

Best Regards,

Kyle Allison
VP Digital Marketing

One Mission Letter to Industry Partners
Please view the attached One Mission Letter to Industry Partners.

Dear Vendor Partners:
Dear Vendor Partners:

Since March of this year we realized the COVID-19 (Coronavirus) pandemic has disrupted the entire supply chain and we had removed any penalties to your organizations for fill rate and delivery date infractions through 30 September 2020.

Going forward, we will begin reinstatement of the compliance standards and related fees effective 15 October 2020.

It is critical to maintain the level of customer service and expectations we both expect by communicating any supply chain disruptions that affect your business and ours. However, we will work with you on any specific challenges you may have in partnership with the Exchange.

We ask for your help to continue to support the Exchange and prioritize your production and deliveries to meet our customer’s needs.
We appreciate your continued partnership to support the very best customers in world!

Be safe,

Ana Middleton
President/CMO

Anna C. Iosefo
SVP, Merchandising Directorate

Dear Valued Partners:
In response to the COVID-19 pandemic and in an abundance of caution, the Exchange is conducting vendor meeting as much as possible via phone, teleconference, or WebEx.
We are actively monitoring local, national, and world-wide COVID-19 news, and will continue to work closely with our valued vendor partners.

Thank you for your support, flexibility, and continued commitment to our military community.

Ana Middleton
President/CMO

Anna C. Iosefo
SVP, Merchandising Directorate

Dear Vendor Partners:
In abundance of caution, the Exchange is pausing food and beverage samplings and other demonstrations in our stores and national brand food concepts. We are actively monitoring COVID-19 news, and our General Managers around the world continue to work closely with local military leadership to ensure the safety of all our shoppers, associates and partners.

Thank you for your support and flexibility as the situation evolves.

Ana Middleton
President/CMO

Anna C. Iosefo
SVP, Merchandising Directorate

Vendor Partner,
The Exchange is investing significant time, money, and resources toward supply chain improvements, particularly in Transportation and Warehouse Management Systems (WMS). On February 3rd, the Exchange will be upgrading the WMS at the Dan Daniel Distribution Center in Newport news, VA. with the best-in-class, JDA WMS. This implementation will streamline processes, improve speed of throughput, and ultimately improve the customer experience at Exchange stores where customers purchase your products.

The Exchange expects the implementation to be a smooth transition, and safe guards have been put in place to ensure success with a planned 60 days stabilization period. In the event you have any questions or experience any issues with the delivery of orders going to the Dan Daniel Distribution Center, please contact their Customer Service office, at email DDDCCustSer2@aafes.com or call 757-888-2862.

The Exchange appreciates your support.

Dear Valued Partner:
In early August 2018, the Product Information Manager will launch at the Exchange. Training information can be found on the “Doing Business with Exchange” web page and can be accessed here. On this page, you will find ‘How-To’ guides, Step by Step videos, as well as the GS1 category catalog which will form the foundation for the PIM hierarchy.

Several webinars are scheduled to provide our partners an opportunity to ask questions and for our team to assist with the transition. It is advised that you watch the videos on the web page in order to familiarize yourself with the tool prior to attending a webinar.

Please click here to read more!

2019 Advertising Rate Card
Dear Valued Vendor:

The 2019 Advertising Rate Card, comprised from various marketing avenues, is now available. The marketing teams look forward to supporting your initiatives and marketing campaigns.

Best Regards,

Kyle Allison
VP Digital Marketing

New Business Terms Agreement (BTA) and Updated EDI Requirements
Suppliers, the Exchange''s Business Terms Agreement (BTA) has moved to an online workflow! We have also updated our Supplier Requirements to reflect the requirements for Electronic Data Interchange (EDI). Please click here to read more!

1010data
Dear Valued Vendor,

Effective 04 February 2016, Supplier Sales and Inventory reports will no longer be available on the Exchange Partners Online website. In order to access these free reports, please visit: https://www2.1010data.com.

Please note, all other reporting will still be accessed through the EPOL site, to include Invoicing, TMS, POG Data, Claims and PO.

If you do not have a 1010Data Login, please contact zzHQ MD Vendor Help zzHQMDVendorHelp@aafes.com.

Regards,
KYLE M HARRIS, E-BUSINESS SOLUTIONS MGR

To Our Valued Suppliers:
Our shopmyexchange.com platform uses Radial Drop Ship Manager (VendorNet) to provide the system-to-system interface to transmit customer online orders to all eCommerce Drop Ship supplier partners. Radial Drop Ship Manager has an EDI interface (preferred) along with a Browser-based interface available to Non-EDI partners if needed. Radial Drop Ship Manager provides the supplier partner community with visibility to all of their drop ship orders processed through our shopmyexchange.com site.

All of our eCommerce Drop Ship supplier partners are expected to ship within 48 hours from when the online order was placed. This has become an industry standard and will be used as a key performance indicator to ensure online customers'' fulfillment expectations are being met.

To become an eCommerce Drop Ship supplier please contact your Exchange buyer to start the onboarding process with Radial. Should you have questions or comments concerning this program, please e-mail the eCommerce Drop Ship Support Team at DSSupport@aafes.com.

Thank you for your support.

Ana Middleton
EVP/Chief Merchandising Officer

KAREN A. CARDIN
Senior Vice President, eCommerce Directorate

Exchange Online Drop Ship Supplier Compliance Program:
Together we are making great progress toward meeting the wants & needs of our military community! In order to remain in line with internet industry fulfillment standards, we must ensure that all suppliers participating in our Drop Ship program are fulfilling shopmyexchange.com orders within contracted timeframes using the most cost effective means possible. (See Drop Ship Program Letter).

E-Business: Vendor Training Opportunities
Vendor Learning Videos have been placed in our Exchange Website under Vendor Seminar, supplier will be able to view EPOL (Exchange Partners On-Line), eCommerce, Oracle RMS, Trade Promotion Management, Finance and Accounting and how to request Sales Data Information from 1010data. Find link to Vendor Learning Video here.